Fourteen Things People Ring Up About

An iron session runs about two and a half hours and is the longest thing we do. Drivers are ninety minutes, fairway woods and hybrids about a hundred, wedges a hundred and ten, putters seventy-five. Those are working figures rather than optimistic ones, and they include the bag audit at the front and the paperwork at the end.

If you are on a hard deadline tell us when you book. We would rather shorten the candidate list in advance than rush the fourth rung.

Before about ten in the morning, yes. After that, not honestly. From June through September the ground surface temperature out there gets high enough that the grass is under real stress and neither you nor the fitter is making good decisions.

So summer bookings are early bookings. Saturday opens at half past six for exactly this reason, and those slots go first. From late October through May the plot is comfortable all day.

Then you pay the bag audit rate and go home with your existing clubs and a sheet showing what they currently measure. This happens roughly a dozen times a year.

It is not us being noble. It is that a shop with no volume agreement has nothing to gain from selling you a set you did not need, and quite a lot to lose the first time somebody works out that we did.

Yes, and about half of what comes through the door is exactly that. Bring what you own. We measure it, read it, and if the answer is a bend and a regrip on clubs bought elsewhere three years ago, that is the answer.

There is no surcharge for outside equipment and no attitude about it either.

No. The ladder measures what your delivery does today, and it works the same whether that delivery produces a two handicap or a twenty-eight. A less repeatable swing needs more swings per block to produce a stable average, so the session may run slightly longer, and that is the only difference.

If anything, a higher handicap tends to get more out of it, because the failure modes the second and fourth rungs expose are the ones that hurt inconsistent strikers most.

An iron session is usually somewhere between a hundred and forty and a hundred and eighty swings, spread across nearly three hours with breaks between blocks. Most people find it less tiring than a long range session because of the pauses while Nayeli reads the entry marks.

If fatigue starts showing up in the numbers we stop and say so. A tired block is worse than no block.

Your clubs, your golf shoes, and the ball you actually play. The ball matters more than people expect: a fitting run on a premium ball you bought for the occasion produces a build tuned for a ball that will not be in your bag next month.

If there is an old club in the garage you liked better than the current one, bring that too. It is frequently the most informative object in the room.

One guest, and there is exactly one chair. The bay is not large and the plot only supports one person hitting into it safely, so a group is not workable.

Junior sessions are the exception in that a parent is expected to be there, and in that case the parent gets the chair and the junior gets the bay.

We do, and we run them shorter and cheaper because the useful information saturates faster. A growing player needs length, weight and lie revisited every eight to twelve months, and a full ladder is overkill for that.

What we will not do is sell a junior an adult set cut down. It produces a set that is too heavy and too stiff in the wrong places, and it is the single most common thing we undo.

It is one page per club family. Front: three readings across four rungs for the club that won and the club that came second. Reverse: raw block averages, the strike map, the entry notes, and the build specification down to tip trim and tape count.

It is printed rather than emailed because a card lives in a bag pocket and gets pulled out two seasons later when something feels off. A spreadsheet gets lost in a mail thread inside a week. If you lose the card, ring us and we will print another, because the file is here.

If a club we assembled does not match the specification on the card it was built from, we rebuild it at no charge and we do not have a discussion about whose fault it was. That stands for sixty days, which is long enough to have played it in real conditions.

Manufacturer defects in heads and shafts go back through the manufacturer, and we handle that correspondence rather than sending you to do it.

Monday is component ordering, rack maintenance, plot work and the builds that were sold the previous week. There is no way to mow, edge, water and re-scarify four separate patches while somebody is hitting into them, so one day a week the shop belongs to the grass.

No. There is no retail floor here at all. The shop is a bay, a plot and a bench, and everything on the shelves is either a component or a tool.

Two to three weeks in most of the year. Four to five for a Saturday morning between June and September, because that is a genuinely scarce slot. January and February are the quietest months and we can often take you the same week.